In many enterprises, a proxy server is implemented to restrict and control access to the Internet.

If the user does not provide credentials in the Creative Cloud app, then the Creative Cloud Libraries panel prompts the user for credentials.

However, Kerberos authentication is not supported for Creative Cloud products.

SOCKS proxy is not supported in the Creative Cloud desktop app.

When the Creative Cloud desktop app is first launched and detects a proxy in place, it prompts for credentials.

When the Creative Cloud apps launch, they query for a connection to the Internet.

When a user selects to save credentials dialog is suppressed and not prompt on any subsequent launches.

Usually, a single prompt appears requesting proxy credentials.

However, sometimes, multiple persistent dialogues appear at launch and when more functionality is accessed.

A comprehensive list is available in the Creative Cloud enterprise endpoints document.

If end users try to access any online functionality, they are informed that they are offline.

If end users try to access services, such as libraries that require the Creative Cloud desktop app, they are informed that they must install.

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